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Customer Centricity in COVID Times

Virtual workshop on Customer Centricity in COVID Times

How to connect with customers during a crisis?

Most managers are struggling to navigate the impact Covid-19 is having on their organizations, but how the pandemic is affecting different parts of the enterprise varies dramatically from one department to the next. 

How to connect with customers during a crisis?

Four actions about how to demonstrate empathy for customers?

  1.  

 

Objectives of the program:

Appreciate CUSTOMER CARE and their role in it.

Internalize and Practice skills for effective customer handling

Topics
Days
Four actions about how to demonstrate empathy for customers?
1 Day
Total
1

What will you learn with this program:

This workshop will help the participants to manage the customers in a more effective way. 

Methodology:

Audio-visual presentation, role playing, case studies, group game etc. 

Targeted-groups:

Anyone dealing with customers, who are committed to provide quality service. It includes owners, managers, supervisor & employees especially working  in Customer Service areas like Customer Service Officers, PR Officers, Relationship Officers, and Client Relation Officers etc. 

Duration:

1 Days : 2:00PM-5:00 PM

Investment:

As per Standard Rate

To understand self in managing different types of customers